Fat-Chilli Privacy Policy

Fat Chilli Limited ("We"/”Us”) are committed to protecting and respecting the privacy of our website users and we ask that you read this Privacy Policy carefully as it contains important information about how we may collect and use your personal data.

This policy (together with the Terms and Conditions of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We endeavour to collect and use your personal data only with your knowledge and consent and typically when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us. You can visit this website without disclosing any personal data about yourself but you acknowledge that by providing data to us you consent to the processing of your personal data in accordance with this Privacy Policy.

For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Fat Chilli Limited of Spinners Studios, 14 Spinners Close, Pellon, Halifax, West Yorkshire, HX1 4RT (i.e. the company who is responsible for, and controls the processing of, your personal data).

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.fat-chilli.com (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further information or services. We may also ask you for information if you report a problem with our site.

If you contact us, or respond to communications from us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfilment of any orders.

Details of your visits to our site including, but not limited to, how many times you visit, traffic data, location data, weblogs, the originating domain name of a user’s Internet service provider and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. This information helps us to build a profile of our website users. Some of this date will be aggregated or statistical which means that we will not be able to identity you individually. Please see the section on ‘Use of Cookies’ below for more information.

The type of information we may collect and process could include for example your name, postal address, date of birth, gender, telephone and fax numbers, email address, lifestyle and other information collected on registration or through surveys.

Use of cookies

When you use our site, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your general Internet usage and online movements. We do this by placing a ‘cookie’ which is a small file, on your computer’s hard disk. Cookies help us to improve our site and to deliver a better and more personalised service. They enable us to:

Recognise you whenever you visit our site.
Speed up your searches and access to our site (so you do not have to log on each time, should we use a log in procedure).
Store your personal preferences.
Build a profile about you.
Better target our marketing and advertising campaigns.
Estimate our audience size and usage patter.

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted although if you do this you may lose some of the functionality of our site.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

Access to your account is controlled by password and username, which are unique to you.

Payment details are encrypted using Google Checkout.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the Internet.

How we may use your personal data

We may use your personal data and information held about you in the following ways:

To help us identify you and any account you hold with us and for us to ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us and to notify you about changes to our site or our service which may affect you.
To carry out our obligations arising from any contracts entered into between you and us (including billing and order fulfilment).
Unless you have asked us not to do so, we may contact you by mail, telephone or email about our products and services, promotions and/or special offers which may be of interest to you.
If you prefer not to receive any further marketing communications from us, you can opt out at any time (see ‘Your Rights’ below).

Disclosure of your personal data

We may disclose your personal data to law enforcement agencies in connection with any investigation to help prevent unlawful activity. We may also disclose your personal data to our agents and service providers for the sole purposes of facilitating our own services to you, for example, Internet services provided through a third party web service provider. We will not release your personal data to any third parties for marketing purposes.

Your rights

You have the right to require us to correct any inaccuracies in your personal data and any request should be made in writing to the Data Controller of Fat-Chilli Limited at the address provided below. Any request should include enough information for us to identify you (for example any account or reference number, user name, registration details) and should specify the information that is incorrect and what it should be replaced by.

You have the right to ask us not to process your personal data for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data, or intend to disclose your information to any third party, for such purposes. You can exercise your right to ask us to stop processing your data for direct marketing purposes by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to the Data Controller at Fat-Chilli Limited at the address shown below.

Access to information

The Act gives you the right to request access to personal data held about you.

If you wish to exercise this right you should put your request in writing to us, for the attention of the Data Controller of Fat- Chilli Limited, at the address shown below.

Your request should include your full name and address, proof of your identity and address (for example a copy of your driving licence or passport and a recent utility or credit card bill) and details of the personal data you want access to, including any account or reference numbers. An administration fee of £10.00 is currently payable and a cheque made payable to Fat Chilli Limited for this amount should accompany your request.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time and you should check this policy occasionally to ensure you are aware of the most recent version which applies when you access our site.

Our contact details

We welcome your feedback, comments and any questions you may have regarding this privacy policy.

If you wish to contact us please write or email us at:

Data Controller
Fat-Chilli Limited
Spinner’s Close
Pellon
Halifax
West Yorkshire HX1 4RT