Any order that is ordered by the school deadline date will be sent to school for distribution 10-14 days after the school order deadline date (we guarantee the items will be there before the end of November).
If you have already placed an order, and you do not recall whether it is going to school or not, please check your confirmation order email that was sent to you by the Fat Chilli website. If the delivery cost on this is zero, then you ordered by the deadline date and your order is going to be delivered to school.
If you are concerned about the expected arrival of a school delivery, please contact your project co-ordinator at the school initially, as the delivery could have already arrived at school and be awaiting distribution by the PTA. If this is not the case, then please contact us using the
Parent Enquiry Form and we will look up your order for you.
Any order that is placed after the school deadline date will be going to home, by the method you selected on the website. The delivery of your items will generally be 10 days after you place your order.
If you have already placed an order and you do not recall the details, please check your confirmation order email. If you paid a delivery fee then your order will be despatched to home. You will have selected one of the delivery options below when you placed your order:
- Royal Mail mail home orders valued at £30 or less will have a delivery of £4.50 (First class UNTRACKED)
- Royal Mail home orders value at over £30 will have a delivery fee of £6.50 (First class UNTRACKED)
- Optional courier upgrade for home orders at £10 for a tracked next day delivery service (Courier TRACKED)
If you are concerned about the expected arrival of a home delivery, and you wish us to look up your order and reply to you with the order status, please could you contact us using the
Parent Enquiry Form as this form contains all the information we will need from you to look up the order.
Please note: Once you place an order, we reserve the right to alter your chosen home delivery method if we believe another method may be suitable subject to postal/courier circumstances at the time we despatch your items (ie., strikes etc). In this case the despatch email that we send to you will confirm the delivery service chosen if we have modified your requested service.